The Help Desk is a service that functions both a means of us helping our clients directly, as well as a brandable service for small businesses. Any business that wants to offer their customers a friendly support front-end can create their own help desk using our service. They get their own branded help desk portal. There's no software to install. Simply sign up for the service and they are ready to go as soon as their branded domain begins resolving across the internet.
The Help Desk service provides support by way of support tickets, knowledgebase articles and step-by-step procedures. Support is provided via the website and by email communications. The Digital Orchard ensures that all outstanding support request are dealt with quickly and efficiently across all businesses and clients using the service. The built-in knowledgebase continues to get smarter as more information is added to it and this provide end-users with a self-serve method of finding solutions directly and immediately without the need to create a support ticket. If they can't find a solution, then a ticket gets them direct access to helpful support agents within minutes.
The Help Desk service is officially launching in June 2015.